You may report your concerns through the GlobeOne app’s Help Center section. You may also opt to dial 211 using your Globe mobile, 808 using TM, or 027730-1000 using a landline for free, and our Globe Digital Assistant will be glad to help you.
How to send an email to Globe?
Globe Customer Service email address: talk@globetel.com.ph.
How do I contact Globe customer service abroad?
To check if your account’s roaming service is already active or to request for roaming activation, please call the roaming hotline at +63277301212 before leaving the country. We encourage you to inquire about the roaming partners and rates in your destination before leaving for your trip.
How do I request a repair from Globe?
STEP 1: Open your GlobeOne app, tap “More”, and then tap “Help”. STEP 2: Tap “Make account changes”, and then tap “Okay” to proceed. STEP 3: You will be directed to Facebook Messenger to talk to Gie of Globe. You will be guided by Gie on how to proceed.
How do I report an issue to Globe Related Questions
Does Globe have chat support?
Messenger Getting solutions to your concerns is one chat away‚ÄîGlobe chat support is now on Messenger! Receive instant and direct responses 24/7 from digitally savvy and intelligent chatbots that serve as Globe’s customer service chat.
Why is my Globe no service?
Try to restart your mobile phone by turning it off and on. 2. Try to switch off your mobile phone and remove the SIM and battery pack for about 30 seconds, then return it to refresh the network connection. 3. Make sure airplane mode is turned off.
How can I send an email to customer service?
Be human. Be timely. Apologize when needed. Get the necessary information right away. Create consistency. Don’t take it personally. Answer all the customer’s questions. Share resources when and where you can.
How do I send an email to customer service?
Give it a human touch. Show empathy. Value their time. Remain positive. Be consistent. Keep the language clear and simple. Share resources to help even further. Use customer service email phrases.
How do I call Globe from Philippines Overseas?
Just dial <00>
How can I call Globe roaming from abroad?
Dial “+” + country code + area code + mobile number. (i.e. +639171234567). Calls will be charged at Php 120 per minute (inclusive of all surcharges). Roaming Hotline calls through this new syntax (i.e. +637301212) is toll-free.
Can I use my Philippine SIM card in another country?
The Filipino Prepaid SIM Card is the most convenient and economical solution for staying in touch. Chat to your friends and family back home by easily connecting to a local Smart Gold or Globe Telecom network. Your SIM can also be used in over 210 countries across 340 networks.
How can I report my lost Globe prepaid SIM card?
Call 0277301000 and select Report Lost Phone/SIM.
How can I activate my Globe SIM?
Access the SIM registration website. Enter your 10-digit mobile number (ex. If eligible to register, you’ll receive a One Time Pin (OTP) text message on your mobile phone. Enter the 6-digit OTP on the registration website.
How long does Globe maintenance last?
Given the complexity of some activities including rigorous technical works, the maintenance may require a maximum of 5 hours to complete.
How can I chat with customer service?
Think of tone on a spectrum. Take the examples above: ‚ÄúAnything else?‚Äù and ‚ÄúWhat else can I help you with?‚Äù Use positive language. Be brief but not brusque. Reply in a timely manner. Always use your customer’s name. Talk their talk. Be careful with jokes. Create a support style guide.
How can I chat support?
Apply strong communication skills. Find the right tone of voice. Keep things personal. Understand your limits. Set yourself up for success. Know your priorities. Take advantage of AI. Lead with empathy.
How do you text Globe?
SMS. Text GOUNLI < denom> to 8080.
Why is my SIM card no service?
Reasons Why Your Android Says ‘No Service’ One of these is when your SIM card is not working or it has not been properly inserted. Another reason is that your phone’s system has an issue.
How do I know my Globe sim is working?
You may check it by SIM CHECK to 8080, a message will be sent back to you regarding the type of SIM inserted in your device.
How do I report a Globe employee?
you may immediately get in touch with us through our website at www.globe.com.ph or by contacting Globe Customer Care ((+632) 7730-1000 or 211 using your mobile phone).